We believe that effective communications underpin our core values. We remain committed to being an open and approachable school that engages with our community and puts children at the centre of everything we do. As a school, we also greatly value your support in enabling us to do this in an effective, timely and sustainable manner.

We are proud of our strong relationships with our parents/carers and community. We would like to request that parents/carers join us in promoting a culture of empathy and understanding by fostering respectful interactions and communication. By doing this, we can create a safe and supportive environment for all. It is appropriate to reiterate that the vast majority of parents/carers’ communication to school is exemplary, as is that of the children, however, it is important to note that we have a duty of care to our staff as well as to our children and we remain wholeheartedly committed to both.

If you have any concerns, I urge you to follow the graduated response procedure outlined below:

1. Speak to your child's class teacher first. They are usually able to resolve issues promptly. You can schedule a meeting by contacting the school office, emailing enquiries@water.lancs.sch.uk, or approaching them either before or after school hours. Your class teacher will arrange a follow-up meeting to ensure your concerns are addressed.
2. If the issue remains unresolved, please request a meeting with a member of the Senior Leadership Team. A meeting will be scheduled, and appropriate actions will be taken. A follow-up meeting will be offered to ensure a satisfactory resolution.
3. Should your concerns persist, you may request a meeting with a school governor and the headteacher.
4. If you believe the school has not followed its policies adequately, you may choose to escalate the matter by raising a formal complaint, details of which can be found on the school website.

Please see below our communication policy for more detail.